Terms & Conditions
Terms of service for using the DCK Tools Taiwan website
1. Acceptance of Terms
Welcome to DCK Tools Taiwan ("we", "us", "our" or "DCK Tools"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "user") and DCK Tools Taiwan, governing your access to and use of our website and services.
By accessing or using our website dcktool.com.tw, mobile applications, or any related services (collectively, the "Website"), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
These Terms apply to all visitors, users, and others who access or use our Website. We may update these Terms from time to time, and the updated version will be posted on this page with the revised effective date.
2. About DCK Tools
DCK Tools is a professional power tools brand. This Website (dcktool.com.tw) is the official DCK Tools Taiwan brand website, providing product information, online purchasing, and customer support services.
Our Website serves as the official channel for DCK power tools in the Taiwan market, offering:
- — Display and sale of DCK branded power tools and accessories
- — Detailed product specifications and technical information
- — Secure online ordering and payment processing
- — Warranty and after-sales service support
- — Customer enquiry and technical support services
3. Product Descriptions
We strive to ensure the accuracy of product descriptions, images, specifications, and other information displayed on our Website. However, we do not warrant that all product descriptions or other content are accurate, complete, reliable, current, or error-free.
Product images are for reference only. Actual product appearance, colour, and packaging may differ slightly from the images shown. Product specifications, including but not limited to power ratings, dimensions, weight, and technical parameters, are subject to the manufacturer's official specifications.
If a product offered on our Website is not as described, your sole remedy is to return the product in unused condition in accordance with our return policy.
4. Pricing
All prices displayed on our Website are listed in New Taiwan Dollars (NTD) unless otherwise stated. Prices are inclusive of applicable taxes unless specifically noted.
We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been confirmed and accepted by us.
In the event of a pricing error on our Website, we reserve the right to cancel any orders placed at the incorrect price. If your order is affected, we will notify you and offer you the option to proceed at the correct price or cancel the order for a full refund.
Promotional Pricing
Promotional prices and special offers are valid for the specified period only and are subject to product availability. We reserve the right to modify or end promotions at any time.
Shipping Costs
Shipping costs are calculated based on the delivery method, destination, and order size. Applicable shipping charges will be displayed during the checkout process before you confirm your order.
5. Ordering Process
When you place an order through our Website, it constitutes an offer to purchase the products. All orders are subject to acceptance by DCK Tools Taiwan. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Order Confirmation
After placing your order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the product and send you a shipping confirmation.
Order Cancellation
You may request to cancel your order before it has been dispatched. Once an order has been shipped, cancellation is no longer possible and you must follow our return policy.
Product Availability
All orders are subject to product availability. If a product is out of stock after you place your order, we will notify you and offer alternatives or a full refund.
Account Registration
You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
6. Payment Terms
Payment for all products must be made at the time of order unless otherwise agreed. We accept the following payment methods:
- — Credit and debit cards (Visa, Mastercard, JCB)
- — Bank transfer
- — Other payment methods as available on the Website
Payment Security
All payment processing is handled by certified third-party payment service providers using industry-standard encryption. We do not store your full payment card details on our servers.
Invoicing
Electronic invoices will be issued in accordance with Taiwan tax regulations. If you require a company uniform invoice (統一發票), please provide your company tax ID number (統一編號) during checkout.
7. Shipping and Delivery
We offer delivery services throughout Taiwan. Delivery times are estimates only and are not guaranteed. We shall not be held liable for any delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, transportation disruptions, or other force majeure events.
Risk of Loss
Risk of loss and title to products passes to you upon delivery to the shipping address provided. Please inspect all products upon receipt. Any damage or discrepancies must be reported within 48 hours of delivery.
Delivery Address
You are responsible for providing accurate and complete delivery information. We shall not be responsible for any delivery failure or delay resulting from incorrect or incomplete address information provided by you.
8. Returns and After-Sales Service
Our return and after-sales service policies are designed to protect your rights while maintaining fairness. Please review the following carefully:
Return Policy
Due to the professional nature of power tools and their components, please carefully confirm product specifications, model numbers, and suitability before placing your order. Returns and exchanges are subject to the following conditions:
Eligible for Return
- — Obvious product defects discovered upon receipt
- — Product significantly differs from the order description
- — Shipping damage (with evidence)
- — Incorrect product or quantity shipped
Return Conditions
- — Must notify us within 7 days of receipt
- — Product must be unused and in original packaging
- — Include photographic evidence of the issue
- — Confirmed as a qualifying issue by our team
Warranty Service
DCK power tools are covered by manufacturer warranty. Warranty terms, coverage period, and conditions vary by product. Please refer to the warranty documentation included with your product or visit our warranty and after-sales page for details.
Warranty does not cover damage caused by misuse, improper maintenance, unauthorised modifications, normal wear and tear, or use of non-genuine accessories.
Important Notice
Returns or exchanges will not be accepted for reasons of personal preference, change of intended use, incorrect selection of specifications or models by the buyer, or other reasons not related to product quality. Please utilise our pre-sales consultation service if you have any questions before ordering.
9. User Obligations
Lawful Use
- — Comply with all applicable laws and regulations of Taiwan
- — Provide truthful and accurate personal and order information
- — Use products in accordance with safety guidelines and manuals
- — Do not engage in fraudulent or misleading activities
Prohibited Conduct
- — Do not upload viruses or malicious code to our Website
- — Do not interfere with the normal operation of our Website
- — Do not attempt to circumvent security measures
- — Do not copy, reproduce, or reverse engineer any part of our Website
Account Security
- — Maintain confidentiality of your login credentials
- — Notify us immediately of any unauthorised access
- — You are responsible for all activities under your account
- — Do not share your account with others
Product Safety
- — Use power tools in accordance with the product manual
- — Wear appropriate personal protective equipment
- — Keep tools away from children and untrained persons
- — Report any product safety concerns to us promptly
10. Intellectual Property
All content on our Website, including but not limited to the DCK name, logos, trademarks, product images, text, graphics, software, page layouts, and design elements, is the property of DCK Tools Taiwan or its licensors and is protected by intellectual property laws of Taiwan and international treaties.
Limited Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Website for personal, non-commercial purposes in accordance with these Terms.
Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from our Website without our prior written consent.
11. Limitation of Liability
Our Website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Service Availability
We do not warrant that our Website will be available at all times, uninterrupted, or error-free. We reserve the right to modify, suspend, or discontinue our Website or any part thereof at any time without prior notice.
Maximum Liability
To the maximum extent permitted by applicable law, our total cumulative liability arising from or related to these Terms or your use of our Website shall not exceed the total amount you paid to us for the specific product or service giving rise to the claim.
Exclusion of Indirect Damages
Under no circumstances shall DCK Tools Taiwan be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, whether foreseeable or not.
Product Use
We are not liable for any injury, damage, or loss resulting from improper use of products, failure to follow safety instructions, use of non-genuine accessories, unauthorised modifications, or use of products in a manner inconsistent with their intended purpose.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan), without regard to its conflict of laws principles.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation, the following steps shall apply:
1
Negotiation
First attempt to resolve the dispute through direct communication with our customer service
2
Mediation
If unresolved, the dispute may be submitted to mediation through a local consumer dispute mediation committee
3
Litigation
As a last resort, disputes shall be submitted to the jurisdiction of the competent courts of Taiwan
Jurisdiction: Any litigation arising out of or related to these Terms shall be submitted to the jurisdiction of the Taiwan Taipei District Court as the court of first instance, unless otherwise mandated by law.
13. Privacy
Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Website, you agree to the collection and use of information in accordance with our Privacy Policy.
We comply with the Personal Data Protection Act (PDPA) of Taiwan and other applicable data protection regulations.
14. Modifications to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes will be effective upon posting to our Website with a revised effective date. It is your responsibility to review these Terms periodically.
Notification
- — Updates posted on our Website
- — Email notification to registered users for material changes
- — Notice displayed on the Website
Continued Use
Your continued use of our Website after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the modified Terms, please discontinue use of our Website.
15. Service Termination
Termination Conditions
By You
- — You may close your account at any time
- — All outstanding orders must be fulfilled or cancelled
- — Certain obligations survive termination
By Us
- — Violation of these Terms
- — Engagement in illegal or harmful activities
- — Suspected fraudulent activity
- — Prolonged account inactivity
16. Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and DCK Tools Taiwan regarding the use of our Website and services.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at our discretion.
Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, government actions, or transportation disruptions.
Language
These Terms are drafted in Traditional Chinese with an English translation provided for reference. In the event of any discrepancy, the Traditional Chinese version shall prevail.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Customer Service
For questions about orders, products, or services, please contact our customer service team.
support@dcktool.com.twOffice Hours
Monday to Friday: 9:00 AM - 6:00 PM (TST)
Saturday, Sunday & Public Holidays: Closed
Acknowledgment
By using the DCK Tools Taiwan website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Effective date: January 1, 2025
Version: 2.0